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Legal & Privacy

Privacy Policy

Family Councils Ontario (FCO)
Effective Date: November, 2025
Website: https://fco.ngo/

Family Councils Ontario (“we,” “us,” or “FCO”) is committed to protecting the privacy and personal information of everyone who interacts with our website, services, programs, and communications. This policy explains how we collect, use, store, and protect your personal information.

By using our website or submitting your information to us, you consent to the practices described below.

1. Information We Collect

We may collect personal information when you:

  • Sign up for our newsletter or email updates

  • Register for an event, webinar, or training session

  • Submit a Family Council Directory listing or update

  • Request resources or contact us through a form

  • Make a donation through our secure donation partner (Zeffy)

The types of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • LTC home or organization (if applicable)

  • Donation-related information (handled by Zeffy — FCO does not store credit card data)

We may also collect non-identifying information automatically through cookies or analytics tools, such as pages viewed and browser type (see Cookie Policy below).

2. How We Use Personal Information

We use the information we collect to:

  • Provide updates, resources, and communications you request

  • Register you for events or webinars

  • Improve our website and user experience

  • Maintain the Family Council Directory (only if you opt in)

  • Process donations and issue tax receipts (via Zeffy)

We only collect the information we need and only use it for the stated purposes.

3. Consent

By providing personal information, you are giving consent for us to collect, use, and store it for the purposes outlined in this policy.

You may withdraw consent at any time by emailing: info@fco.ngo

4. How We Protect Information

We use secure platforms and reasonable safeguards to protect your information from unauthorized access, loss, or misuse.

5. Sharing of Information

We do not sell or trade personal information.

We may share necessary information with trusted third-party service providers, such as:

  • Zeffy (donations)

  • Email platforms (Mailchimp, etc.)

  • Event or webinar platforms

These providers are only permitted to use information to deliver services on FCO’s behalf.

6. Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected or as required by law (for example, donation records for tax purposes).

7. Access and Updates

You have the right to:

  • Access your personal information

  • Correct or update your information

  • Withdraw consent

Contact: info@fco.ngo

Cookie Policy

Our website uses cookies and similar tracking tools to improve user experience.

What Are Cookies?

Cookies are small files placed on your device that help us:

  • Understand how the website is used

  • Improve performance and user experience

  • Remember your preferences (such as language or region)

Types of Cookies We Use

  • Necessary cookies: required for basic site functionality

  • Analytics cookies: help us understand website traffic and usage patterns
    (e.g., Google Analytics or equivalent tools)

We do not use cookies for:

  • Advertising tracking

  • Selling or profiling personal data

How to Manage Cookies

Most web browsers allow you to disable cookies or delete them. Doing so may affect site performance.

To disable cookies, adjust your browser settings.

Terms of Use

By accessing or using the Family Councils Ontario website, you agree to the following Terms of Use. If you do not agree, please do not use the site.

1. Website Content

All content on this website — including text, resources, graphics, and downloadable materials — is the property of Family Councils Ontario unless otherwise noted. You may view, share, or download resources for personal or non-commercial use, as long as attribution to FCO is maintained.

Content may not be reproduced for commercial purposes without written permission.

2. Accuracy of Information

We strive to ensure that information on this website is accurate and current. However, content is provided for general information and may change without notice.

3. External Links

Our website may contain links to external websites. These links are provided for convenience only. FCO is not responsible for the content or privacy practices of external sites.

4. No Professional or Legal Advice

Information provided by FCO is educational in nature. It should not be considered legal, medical, or professional advice. For legal matters, users should consult qualified professionals.

5. Limitation of Liability

FCO is not liable for any damages related to the use of or inability to use this website or the information it provides.

6. Changes to These Terms

We may update the Terms of Use as needed. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding privacy, cookies, or terms: info@fco.ngo